Support | Simon American Express Credit Card

Support

avianca lifemiles American Express® cards

Account

• How can I access my account
• Can I add an authorized user?
• Can I select a different Cardless product?
• Can I request a credit limit increase?
• How do I close my account?
• How do I update info on my account
• I’m getting an error message when using my Cardless mobile app. Help!

Payments

• How can I make a payment?
• Link your bank account
• How do I set up automatic payments?

Transactions

• Where can I use my card to pay?
• How do I report a fraudulent transaction?
• How do I report my physical card lost or stolen?
• How do I dispute an inaccurate transaction?
• When do I use my physical card vs. my virtual card?
• Why was my transaction declined?

Rewards

• How can I track my sign-up bonus progress?
• How long after a purchase will I receive my rewards?
• How do I earn rewards?
• Why didn’t my transaction earn rewards?
• Why did I earn fewer rewards than I expected?
• Will I earn rewards for referring a friend?
• How do I use my lifemiles elite status benefits?